Every FrownSeed piece is fulfilled by our partner warehouses and sent with tracking. Most of our collection ships from our partner's overseas warehouse, is quality checked, and is then sent on to you from within the United States. A few pieces ship directly from a US warehouse. Each product page tells you where that piece ships from.
Where we ship
We currently ship to addresses in the United States, including P.O. boxes, APO/FPO military addresses, Puerto Rico, Guam, American Samoa and the U.S. Virgin Islands.
Delivery times
| Ships from | Processing | Delivery after dispatch | Typical total |
|---|---|---|---|
| Overseas warehouse (most pieces) | 2 to 4 business days | 5 to 10 business days | 7 to 14 business days |
| US warehouse | 1 to 3 business days | 2 to 5 business days | 3 to 8 business days |
Processing covers quality checks, packing and, for overseas pieces, consolidating your order into one parcel. Business days are Monday to Friday, excluding US public holidays. These are estimates, not guarantees. During peak periods such as the holidays, please allow 2 to 3 extra business days.
If your order contains pieces from both warehouses, it may arrive in more than one package.
Shipping rates
| Service | Order subtotal | Cost |
|---|---|---|
| Standard tracked shipping (US) | Under $100 | $6.95 |
| Standard tracked shipping (US) | $100 and over | Free |
The final shipping cost is always shown at checkout before you pay. Expedited and overnight shipping are not available at this time.
Tracking
We email you a tracking link as soon as your order is dispatched. For pieces shipping from our overseas warehouse, tracking may show no movement for 3 to 4 days while the parcel travels to the US carrier network. This is normal, and updates will appear once it arrives.
Duties and taxes
For orders delivered within the United States, you will not be asked to pay import duties on delivery. Any applicable US sales tax is calculated and shown at checkout.
Address changes and cancellations
Please check your shipping address carefully at checkout. If you need to change an address or cancel an order, email us as soon as possible. We can usually help if the order has not yet entered processing, but we cannot change an order once it has shipped.
Late, lost or damaged parcels
If your order has not arrived within 15 business days of purchase, or tracking shows it as delivered but you cannot find it, email contact@frownseed.com with your order number and we will investigate with the carrier. If a parcel arrives damaged, please send photos within 7 days of delivery so we can make it right.