We want you to love what you ordered. If something is not right, here is how returns work. Please read this before ordering, especially the final sale section.
Return window
You can request a return within 7 days of delivery (the day tracking shows your order as delivered). Once your return is approved, please ship it back within 7 days. Returns are available for orders delivered within the United States.
Condition
Returned pieces must be:
- unworn, unwashed and unaltered
- free from makeup, deodorant, perfume, pet hair and odors
- returned with all original tags attached and in the original garment bag with its label
Returns that do not meet these conditions may be declined and sent back to you, or a restocking deduction of up to 20% may apply.
Final sale
For hygiene reasons, the following cannot be returned unless they arrive faulty or incorrect:
- bodysuits and shapewear
- bralettes, bras, briefs and other intimates
- socks, tights and leg warmers
- swimwear
- any item marked Final Sale on its product page
How to start a return
- Email contact@frownseed.com within 7 days of delivery with your order number, the item(s) you want to return and the reason.
- We will reply within 1 to 2 business days with a return authorization number and the return address. Please do not send anything back before you receive these, as parcels without an authorization number cannot be processed.
- Pack the item(s) securely, write your authorization number on the parcel, and ship it with a tracked service within 7 days.
Return shipping
Return shipping is paid by you, unless the item arrived faulty, damaged or not as ordered. We recommend a tracked service, as we cannot refund parcels that do not reach us.
Refunds
Once your return arrives and passes inspection, we will email you to confirm. Approved refunds are issued to your original payment method within 5 to 10 business days of the return reaching our warehouse. Your bank may take a few more days to show it. Original shipping charges are not refunded, except where the item was faulty or incorrect.
Exchanges
We do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order.
Faulty, damaged or incorrect items
If something arrives faulty, damaged or not what you ordered, email contact@frownseed.com within 7 days of delivery with your order number and clear photos. We will arrange a refund at no cost to you, including the original shipping charge. This applies to final sale items too.
Orders outside the United States
If we have shipped to you outside the US, we are unable to accept returns for change of mind. Faulty, damaged or incorrect items are still covered as described above.